GOODMANS DIRECT

A trading name of Goodmans Industries Limited.

This website is owned by Goodmans Industries Limited, a member of the Alba plc group of companies (the “Group”). For more information about Alba Plc and the Group, please visit www.albaplc.com.

Alba plc facilitates the running of this website, in particular by collecting the personal information that you supply through this website for the purposes of processing and fulfilling any orders for products you purchase via the website and for providing you with any services (e.g. newsletters) for which you subscribe.

Alba is committed to safeguarding the privacy of users of this website, whilst ensuring that you receive a high quality service. Please read the following privacy policy to understand how Alba use and protect the information that you provide. If you have any queries or concerns regarding these practices, please contact us by e-mailing or calling on 0871 230 1777 (between 9.00am and 6.00pm, Monday to Friday or 12.00pm and 6.00pm Saturday, Sunday and Bank Holidays, closed Christmas Day.).

1. THE INFORMATION WE COLLECT AND HOW WE USE IT

Alba plc collects personal information from you when you:

register with the website on the ‘Registration page’

  • If you register via this page, we collect information such as your name, address, telephone No and e-mail address. This is used to personalise the service that you receive, for example by recognising you when you return to the website. If you choose to subscribe to any newsletters on the ‘registration’ page, then your name and e-mail address are used to send you selected newsletters;
  • If you go on to place an order, we will also collect the delivery address for the product ordered (if it is different from your home address). We use this information and the information you provide when you register to progress your order;
  • If you order and pay by telephone, then we collect your credit card or debit card details. If however, you pay on our website, all these payments are processed through a secure server by Streamline on our behalf. This means that we do not see or store your payment details. Please see the Streamline section for further details about how this information is handled.

subscribe to Goodmansdirect newsletters via the ‘Mailing List’ page

  • If you subscribe to receive Goodmansdirect newsletters via this page we collect your name and e-mail address. If you wish to stop receiving our newsletters, you can do so at any time, by clicking the ‘unsubscribe’ link on the bottom of each newsletter that we send you or by clicking on Personal Details in ‘Your account’ and amending your preferences;

e-mail a friend information about a product on the website

  • If you chose to use this facility we collect your name and e-mail address and your friend’s name and e-mail address. We use this to e-mail information about your selected product to your friend.

2. INFORMATION SHARING AND DISCLOSURE

  • 2.1. We do not sell or rent your personal information. We may, however, give information about you to the following, for the express purposes as set out below:

    if you subscribe to newsletters from Goodmansdirect, any other Group company or our carefully selected partners:

    • to Goodmansdirect, other relevant members of the Group or our carefully selected partners (as the case may be) to enable them to send you their newsletters

    if you register with the website or use the e-mail a friend facility:

    • to employees and agents of the Group for them to administer any accounts or services provided to you through the website

    and if you place an order with us:

    • to employees and agents of the Group for them to administer any accounts, products and services provided to you through the website, for example delivery services;
    • if you place an order by telephone, to Streamline, so that we can determine whether or not to accept your order. In particular, Streamline will check the card details you have given against details held by your card issuer to ensure the payment details given are correct. If there is any anomaly with the details that you have provided, then Streamline may keep a record of the use of that card for the purpose of future security checks. This helps to protect you and us against fraudulent transactions;
    • if you buy a TV, to the TV Licensing Authority. We are obliged to notify them of your name and the address to which the TV will be delivered under the Wireless Telegraphy Act 1967.

    Transfer

    Lastly, if ownership or operational control of all or part of our website were transferred, whether as part of the sale of Goodmansdirect’s business or otherwise, we may disclose your personal information to a transferee. If that happens, we would require them to use your information in a way that is consistent with this Privacy Policy.

3. STREAMLINE
  • 3.1. If you pay for a product over this website, we use Streamline eSolutions, which is part of the Royal Bank of Scotland Group to process your payment. Streamline operates a secure server to process your payments details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their privacy policy at http://www.streamline-esolutions.com/support/index.php?page=privacy to see what security measures they have in place and how they treat your information.

4. AGGREGATED INFORMATION
  • 4.1. We may share non-personal aggregated statistics data about visitors to this website and sales and traffic patterns, with the Group or other parties. Just to be clear, this information does not identify users in any personal capacity; it just gives generalised information about the users of our website.

5. COOKIES AND OTHER TRACKED INFORMATION
  • 5.1. While on the website, certain information is automatically logged about how you are using the website. This information may include the URL of the website which linked you to this website, your IP address and the pages you visit while on the website. The IP address indicates the location of your computer on the internet. IP addresses are not used to track your session and are not linked to anything personally identifiable.
  • 5.2. A feature known as a cookie is also used. A cookie is a small data file that resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. The cookies and other automatically tracked information are used:
    • to automatically access your previously stored account information and deliver a more personalised shopping experience;
    • to help us better understand how users use the website so that we can administer, support and improve the website and the products that Goodmansdirect offer;
    • to contact you for the purpose of confirming your registration details in the event that you forget your password.
    Most browsers are set up to accept cookies, but you can configure your browser to refuse cookies or to notify you when you have received one. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. If you reject cookies though, the website will not recognise you and so you will not be able to register to use the website, place an order, nor view your account details.

6. LINKS
  • 6.1. This website contains links to third party websites that are not subject to this privacy policy. Read the Terms and Conditions for further information on these links. We strongly recommend that you read the privacy policy of any such websites that you visit.

7. SECURITY
  • 7.1. We use reasonable precautions to keep the information disclosed to us secure. In particular, we use Secure Sockets Layer (SSL) to encode your personal information. SSL encrypts your payment card details, your contact details and your password as it travels through the Internet. Encryption creates billions of code combinations to protect each transaction made on the website, so your card details cannot be viewed by anyone else using the internet.
  • 7.2. Every time that you enter an area of the website that carries or requires sensitive information, an icon, resembling a locked padlock or a key will appear in the bar at the bottom of your screen to show that you are in a secure environment.
  • 7.3. Despite using this technology, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
  • 7.4. If you have any further concerns about security, please e-mail or call the Customer Support team on 0870 873 0080 (between 9.00am and 6.00pm, Monday to Friday or 12.00pm and 6.00pm Saturday, Sunday and Bank Holidays, closed Christmas Day.)

8. RIGHT TO SEE YOUR INFORMATION
  • 8.1. Under the Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of this website or through any communications that you have had with us. You will need to provide us with a written request and pay a small fee. If you have any queries about your right or wish to make such a request please contact us by e-mail or by letter addressed to the Data Protection Officer, Alba plc, Bush House, The Waterfront, Elstree Road, Elstree, Hertfordshire, WD6 3BP.
  • 8.2. If you want to change any information in your account, please log in to your account as usual and then click on Address book or Personal Details to update your account

9. POLICY CHANGES
  • 9.1. Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. These changes will have immediate effect.

Posted: 28/03/07

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