Help
General help about using the web site.
Checkout Tips
When entering your credit or debit card details please ensure that you check the following:
- You have entered the correct card type (e.g. Mastercard, Visa, Switch).
- You have entered the card number correctly (the card number is the longest number shown on the card).
- You have used the correct cardholders name.
- You have entered the expiry and valid from dates correctly.
If you experience problems with entering your payment details please do not hesitate to contact our Customer Care Services team.
Switch Cards and Issue Numbers
When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)
An issue number is only required for a Switch card. If your Switch card has no issue number, like some cards issued by Royal Bank of Scotland, then leave this field blank.
Saving your payment details
If you save your payment details it will make your Checkout process easier in future. Once your payment details are entered, your details will be stored in your account, and you will not have to re-enter them again when you place your next order.
Why do I need to enter my email address?
We use your email address as our means of identifying you. This is the address your registration will be stored against.
Why you need a password
When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored, and you will save time by not having to re-enter them again when you make your next order.
Your password is unique to your email address and ensures that your account details remain secure. You can access you account information at any time to edit any of your account details.
Each time you return to Goodmansdirect Online, remember to sign in using your email and password.
Why you should sign in
To make a purchase on Goodmansdirect Online you will be required to register.
- This will make your checkout process easier in future.
- Once entered, your details will be stored in your account, and you will not have to re-enter them again when you make your next order.
- You can sign into your My Account page at any time to track your order history, or edit any of your account details.
- Any products you left in your basket on your previous visit will still be there when you return.